IleraLive guides
Essential resources for patients and providers. For quick answers to everyday questions, start with the Help Centre.
Overview
IleraLive lets you see a licensed clinician by video, receive a digital prescription, follow up on lab results, and pay with full price transparency. Fees are shown before you confirm.
For patients
- Book a video consultation
Create an account, choose a clinician, and confirm after you see the price.
- Telemedicine and emergencies
When to use IleraLive and when to go to the emergency room.
- Digital prescriptions
How to view your prescription and pick it up at a pharmacy.
- Payments
XOF pricing, local methods, and cards where available.
For providers
Doctors, clinics, and pharmacies join IleraLive through application and verification. To apply or get help with your professional account, contact our team.
Privacy and security
Your health data is encrypted. Record access is role-limited and logged. See our Privacy Policy for full details. Privacy Policy
Payments and refunds
Visit fees are shown before payment. Refunds follow our cancellation policy and your payment provider's rules. Terms of Service
Need help?
Our Help Centre covers common questions for patients, doctors, and clinics. Help Centre
Technical partners seeking API integration can email support@ileralive.com