Terms of Service
Conditions of use for patients, clinicians, clinics, pharmacies, and administrative users
1. Acceptance of Terms
By accessing or using IleraLive ("the Platform"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Platform.
2. Description of Service
IleraLive is a telemedicine platform that connects patients with healthcare providers through secure video consultations, digital prescriptions, lab results, clinic booking with partners, pharmacy fulfillment tracking, and related tools. Payments are processed through the platform before a visit is confirmed. Available payment methods (Mobile Money, card, and others) depend on your account and region (commonly XOF pricing in Benin).
3. Eligibility and accounts
- Patients: You must be at least 18 years of age or have parental/guardian consent. Signup and profile rules enforced by the Platform (including country and commune validation where applicable) must be followed.
- Providers: Doctors, clinics, and pharmacies must be duly licensed and complete IleraLive verification before serving patients.
- Security of credentials: You are responsible for safeguarding your login. Use a secure session and do not share your account.
4. Medical services and emergencies
Telemedicine is not a substitute for in-person care when a physical exam or emergency treatment is required. IleraLive is not for life-threatening emergencies. Call local emergency services (for example 117 in Benin) or go to the nearest hospital. See our Medical Disclaimers for full details. Same-day urgent visits on the Platform are for non-life-threatening concerns that cannot wait for a routine slot.
5. Payments
Visit fees are shown before you confirm payment. Appointments that require prepayment are created only after payment confirmation. Refunds follow the cancellation policy below and the rules of the payment provider.
6. Cancellation and refunds
You may cancel a confirmed appointment. Refunds to the original payment method follow:
- Video consultation: Full refund if cancelled more than 24 hours before the appointment start time.
- Clinic in-person appointment: Full refund if cancelled more than 48 hours before the appointment start time.
- Late cancellation: No refund if cancelled within the applicable deadline. The payment is forfeited.
Refunds are typically processed within 5–10 business days depending on your payment provider.
7. Privacy and records
Personal and health data handling is described in our Privacy Policy, including logging of access to health records.
8. Governing law
These Terms are governed by the laws of the Republic of Benin. Disputes shall be resolved in the courts of Benin, without prejudice to mandatory consumer protections that may apply.
9. Contact
For questions about these Terms: legal@ileralive.com
Last updated: July 2026.